K BEAUTY LAB

Policies

How we care for you, in and out of the lab.

01

Before You Arrive

Please arrive 10 minutes early. For your complimentary skin consultation (face scanning), come 15 minutes early.

Our space is quiet by design. We ask that children stay home with a trusted loved one, and that phones remain silent during your visit.

Slippers are provided, or feel free to bring clean socks of your own.

02

Cancellation

Our time together is important. If you need to cancel, please let us know at least 48 hours in advance. Cancellations made within 48 hours of your appointment will result in a forfeited deposit.

03

Late Arrival

Services begin and end on time, out of respect for the guests who follow you. Late arrivals may result in a shortened treatment.

04

No-Show

If you do not arrive for your scheduled appointment without prior notice, your deposit will be forfeited.

05

Rescheduling

Please provide at least 48 hours notice if you need to reschedule. This allows us to offer your time slot to another guest.

Text (808) 741-3756 for all appointment requests, reschedules, and more.

06

Promotions & Gift Cards

Promotional codes cannot be combined with other offers in the same transaction. Coupons apply to services only and cannot be used toward product purchases.

Gift cards never expire and can be used for any service at any K Beauty Lab location.

For the full version of each policy, please follow the links below.

01

Shipping

We ship within the United States only, from our flagship in Ewa Beach, Hawaii. Most orders arrive within 10 days, with free shipping on orders over $99.

Read full Shipping Policy →
02

Returns & Refunds

You may return unopened items within 14 days of delivery. For hygiene reasons, opened skincare products cannot be returned. Allergic reactions are reviewed individually with medical documentation.

Read full Refund Policy →
03

Privacy

We protect your personal information and use it only to serve you better. Your data is never sold.

Read full Privacy Policy →
04

Terms of Service

By shopping with us, you agree to our Terms of Service, which outline how our online shop works.

Read full Terms of Service →

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